After-sale retention rates are at an all-time high.
In post-salted teams, leadership turnover is at an all-time high. There are new demands placed on leaders, encouraging them to be more proactive and forward-thinking.
These were the days when meeting certain metrics, adding more staff, or simply keeping the team happy were the only ways to measure leadership success.
These days, leaders must:
• Recognize the company's direction going forward: Employ tools like RMM and PSA software Create initiatives that are in line with the most important factors for the next stage of growth.
Make sure that every activity you take today is connected to the business's objectives for future.
For example, start considering partner delivery models and scaling with external partners if your business is getting close to Series D. When you generate $4 million in service revenue, it's time to concentrate on financial sustainability and margin management.
• Find new ways to create value for customers beyond the original implementation: Investigate new service offerings like as consulting or optimization services to fill in the gaps and assist customers in achieving success on your platform.
Customers found it easier to make the move when the PSA software and RMM tools service was clearly defined, and the process was made less risky.
Also Read: How to Check System Uptime on Windows
