Customer Service Warranties, accessories, insurance processing without charging, Ultra Soothe and ability to deal with the specifics of the patient's pain issues should be handled promptly by the company selling the tens unit. Pain patients need help immediately and not at the convenience of the company.
If the company does not have "customer real service" people you can talk to directly then they provide "customer no service" as Clark Howard points out on his popular program.In the internet age it is not unreasonable to expect videos on demand, podcasts, live web chats, and phone support to help patients understand. In the long run it may be costly up front for the company but overall it pays off many times over if done properly for the patients and clinicians.
Tens Unit Features Are the control knobs easy to use? Does the patient want buttons or knobs and decide which is best. Sometimes patients lack dexterity so the unit should be easy for them to use.Is the unit simple to operate? If there are lots of bells and whistles on the unit that may make for a good sales pitch but is it really helping the patient in pain. Keep it simple.
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