The UK's four largest cell phone operators are being beaten by slotxo ออโต้ smaller rivals, according to an annual survey from which company? Consumer groupsO2, EE, Vodafone and Three outperformed customer service, value and network reliability by Tesco Mobile, Giffgaff and Sky Mobile.All three used O2, which was rated the highest among the four major carriers.Three lowest scores, with customers most likely to experience network downtime.Four major operators serve nearly 9 out of 10 customers in the UK.But it is their smaller competitor called Mobile Virtual Network Operators (MVNO), which is in demand by their customers.
Perception and reality
GiffGaff was number one, with 91% of customers saying they would recommend it to a friend.Tesco Mobile and Sky Mobile are second in line with Smarty, the new operator of Three networks.O2 is ranked 5th out of 15 carriers alongside Utility Warehouse, although it scores highly for its ease of contact. But the customer is below average for its value, with a single-quarter score being excellent in this area.O2 said it was pleased with the placement, but admitted that "there is always more to do.The spokesperson added that the positive ratings the network-based MVNO received showed. "Still investing a lot in our network"Both EE and Vodafone rank the bottom half of the rankings, performing poorly in terms of value for money.About 7% of their customers said they received invalid or unexpectedly high bills.In response, Vodafone said the survey needed to be treated with caution. In particular, the introduction of the MVNO is said to be more reliable than the network it uses is entirely perceived and unrelated to reality.
New deal
Three were rated the lowest among large households, with 8% of customers reporting downtime that lasted more than a day and one in 10 complaining of unreasonable or unexpected price hikes.Did not respond to requests for comment.EE told the BBC it had "award-winning customer service".Rocio Concha, director of policy at Which? Said, "The service provider is not only But only provides good network reliability. But it's still great value for money and customer support when you need it.If the customer expires the contract But satisfied with the service they receive, they should try to negotiate a new deal. But if all else fails, it might be time to change. Ofcom requires all service providers to notify clients when their contracts are terminated.
